Refund Policy

Thank you for choosing The Brew Explorer. We want you to love your journey into global coffee culture. Because we sell digital goods (Exotic Brews Made Simple), our refund policy is strictly conditional to protect our intellectual property while ensuring customer confidence.

1. The “Taste Test” Conditional Refund

Because our product is an online informational guide, standard returns are not possible. However, we offer a conditional refund window under the following rules:

• Eligibility: You may request a full financial refund within 7 days of your original purchase date.
• The Usage Threshold: Refunds are only granted if you have unlocked or viewed fewer than two (2) recipes on the platform.
• Final Sales: Once your account logs show that you have unlocked or viewed two (2) or more recipes, all sales become completely final and no refunds can be issued under any circumstances.
• Discounts: This conditional policy applies equally to all purchases, including items bought using a promotion or discount code.

2. How to Request a Refund

To initiate a return authorization, please contact our support team at brewexplorer.support@proton.me.

• You must provide clear Proof of Purchase (such as your Paddle transaction receipt or the email address used at checkout).
• Once received, our system will verify your recipe viewing history.
• Approved requests will be processed within 5 business days, and your money will be sent directly back to your original payment method (Credit Card, PayPal, iDEAL, Apple Pay, or Google Pay) via our merchant partner, Paddle.
• You will receive an automated email confirmation the moment the refund goes through. Upon refund processing, access to the premium guide will be instantly revoked.